Verzendbeleid

Shipping Policy

At MASYRA, we aim to prepare and ship your order as quickly as possible.

Order Processing

Orders placed Monday to Friday before 16:00 are processed and shipped as quickly as possible. Orders placed after 16:00, during weekends or on public holidays will be processed on the next business day.

Delivery Times

Estimated delivery times are:

Netherlands & Belgium: Next business day when ordered before 16:00
Germany: 1–2 business days
Rest of Europe: 3–4 business days

Please note that these are estimated delivery times. Delays caused by the shipping carrier, public holidays, busy periods or circumstances outside our control may occur.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your order.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available. This allows you to follow your package until delivery.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping address when placing an order. If you notice an error in your address, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that the delivery address can still be changed.

Undelivered or Returned Packages

If a package cannot be delivered due to incorrect address information, refusal of the package or failure to collect the package, additional shipping costs for resending the order may be charged to the customer.

Damaged or Missing Packages

If your order arrives damaged or you experience an issue with the delivery, please contact us as soon as possible with your order number and relevant information so we can assist you.